Frequently Asked Questions

We ship orders the same day or the next day, depending on when you order. Packages ship with the United States Postal Service (USPS).

Most domestic orders arrive within 7 business days of purchase. International delivery times depend on the weight of your order and where it is going, and international packages usually arrive within two weeks.

Your USPS tracking number is sent to you once your order ships. You can also check your order status on our Track My Order page.

Once an order is with USPS, delivery is in their hands. If a domestic package hasn't arrived within 7 business days, or an international package within two weeks, please contact USPS or file a claim with them. Let us know if USPS needs FEMMAGIC to file the claim for you. If the claim is approved, we can reship your order, and the customer covers the new shipping fee.

Because our products are for intimate and personal use, all sales are final and we can't accept returns or offer refunds. You can read the full details in our Refund and Exchange Policy.

If you receive the wrong item, email us at support@femmagic.com within 30 days of delivery. We'll send you a free return label and exchange it for the right product.

Visit our Manage Subscriptions page and log in with the email you used at checkout to view or update your subscription.

Every product follows the FEMMAGIC Promise: herbal and plant-derived formulas, free from parabens, sulfates, phthalates, petroleum and artificial dyes, and scented only with natural essential oils or gentle, phthalate-free fragrance oils. Our products are made in small batches, and every formula comes from our founder, herbalist Maat Petrova.

Most women start with Coocheewaa, our pH-balanced feminine wash, lab-tested at 4.5, for daily freshness on the outside. For extra pH, odor and feeling-off support, add Vagelixir, our 100% plant elixir. The Coocheewaa + Vagelixir Travel Size Bundle is an easy way to try both.

Both are gentle, pH-balanced washes lab-tested at 4.5, for external use only. Coocheewaa is scented with lemongrass, clary sage and lavender essential oils, while FEM Cleanser carries our original milky, phthalate-free fragrance. Choose by the scent you love.

Please check with your doctor before using any of our intimate care products while pregnant, breastfeeding or trying to conceive. Each product page lists its own directions and cautions.

We accept major credit and debit cards, plus the express payment options shown at checkout.

Email us at support@femmagic.com or use our Contact Us page, and our team will get back to you.